ISO/IEC 20000-1:2011, is the International IT Service Management (ITSM) standard that enables IT organizations to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice. ITSM helps organizations to plan, establish, implement, operate, monitor, review, maintain and improve service management system.
IT Service Management System (ITSMS) is defined as a process-based practice intended to align the delivery of information technology (IT) services with needs of the business, which emphasizes benefits to customers. While the process at its core concerns technology, this focus on the client is key.
The standard describes a set of management processes designed to help organizations deliver more effective IT services. ISO/IEC 20000-1:2011 gives you the methodology and the framework to help organizations manage ITSM.
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