ZED Process
  • Desktop assessment
  • On receipt of approval from QCI, IRCLASS shall carryout the desktop assessment as per QCI requirement and report submitted to QCI.
  • Process for Onsite assessment:
    Nominated MSME by QCI to IRCLASS, after that IRCLASS shall carryout the onsite assessment as given below:-
  • Assessment Team Selection.
    IRCLASS shall assign the qualified ZED Assessor taking into account the defined requirements of team competence, criteria and type / scope of MSME from the ZED assessor database maintained on ISSPL system.

    If no ZED Assessor are qualified for the defined competence to the type / scope of MSME client organization, then from the data base a qualified Technical Expert for the type / sector of MSME shall be included in the team 

    The onsite assessment shall be conducted with minimum two qualified ZED assessor with or without expert based on the team competency.

  • 4.2.4 On-site assessment time.
    The on-site assessment shall be carried out as given below:-
    Micro type enterprise – Minimum 3 man-days
    Small type enterprise – Minimum 4 man-days
    Medium type enterprise – Minimum 5 man-days.

    Note:- One man-day is 8 hrs per day.
    Man-days include the time spent onsite at the organizations location, assessment planning document reviewing and reporting.

  • 4.2.5 Opening meeting:
    A formal opening meeting shall be held with client organization management, those personnel responsible for the functions or processes to be assessed. 
    Attendance shall be recorded.
    Objective of opening meeting is providing a short explanation of how the assessment activities will be undertaken.
    During the opening meeting, the Team leader shall collect information on the situation and on changes concerning MSME, equipment, raw materials, processes and anything else relevant.
    Onsite assessment will be based on specific ZED certification requirements and in accordance with check list provided by QCI.
    The assessment team shall periodically check assessment progress and exchange information. The assessment team leader shall re-assign work as needed between the assessment team members and
    periodically communicate the progress of the assessment and any concerns to the MSME , client organization.

    During conduct of onsite assessment the assessor shall collect and verify evidence related to performance of various processes/activities of the organization as per ZED certification module / parameter which includes as a minimum:
    — Operational control;
    — Monitoring measurement and analysis

    Assessment evidences shall be based on the information relevant to the assessment objectives, scope and criteria (including information relating to interfaces between functions, activities and processes) obtained and verified.

    Methodology of obtaining information shall include, but are not limited to:
    — interviews
    — observation of processes and activities
    — review of documentation and records

    Client organization shall brief & make aware the ZED assessment team about the Safety rules and emergency procedures required to be followed by the ZED assessors throughout the assessment period on and offsite.
    Wherever, as applicable shall provide the assessment with relevant PPE’s during and at site under the control of organization.

  • 4.2.6 Closing meeting:
    A formal closing meeting shall be held with the MSME’s client organization management and those responsible for the functions or processes assessed. 
    The closing meeting shall usually be conducted by the assessment team leader. 
    Objective purpose of closing is to present the assessment conclusions. 
    Attendance shall be recorded
  • 4.2.7 Site Assessment Report:- 
    ISSPL shall provide a system generated report for onsite assessment to QCI. 
    Ownership of the assessment report shall be retained by IRCLASS.
    In case of any clarification on report, IRCLASS shall provide necessary information as required by Rating Committee.
  • 4.2.8 Certification Decision by Rating Committee (RC)
    The submitted report shall be reviewed for decision on certification by Rating Committee of QCI, if found suitable.
ZED Assessment

Addressing the nation on India’s 68th Independence Day, Hon’ble Prime Minister Shri Narendra Modi urged the industry, especially the Micro, Small and Medium Enterprises (MSMEs) of India, to manufacture goods in the country with “zero defects” and to ensure that the goods have “zero effect” on the environment.

Ensuring competitiveness of India’s MSME is critical as it will contribute to the overall growth of the manufacturing sector and the country’s economy. 

International companies competing in global markets focus on their competitive strengths of costs acceptable to the market, technology, innovation, service delivery, lean manufacturing, and defect free products for Zero Defect and Zero Effect (ZED). 

At present our GDP (14%) is only a little below the average for lower middle-income countries (15.80%) and significantly below the average for upper middle-income economies (23.05%).

We must set up market linkages and create intermediaries to develop the capacity of MSMEs to facilitate their technology, marketability, backward and forward linkages etc. 

Worldwide, Micro, Small and Medium Enterprises (MSMEs) have been accepted as the engine of economic growth and equitable development. 

MSMEs constitute over 90% of the total number of enterprises in most economies and are credited with generating the highest rates of employment growth and account for a major share of industrial production and exports.

ZED has presented a model where the concept of quality has a holistic change from a tool for compliance to a source of competitiveness. 

Operationally, it is meant to evolve from a total dependency on inspection of the final product to correct defects, to a proactive process of improving processes like quality planning, product and process designing, optimum processes, efficient resource management, effective outsources activities and breakthrough outcomes.

Along with a focus on quality of products and services, there is an equal emphasis on the elimination of impact on the environment through adequate planning at product and process design, pre-production (start-up activities), production and maintenance activities, post production (disposal after use) and outcome of environment performance. Overall, the net result is sustainable development.

The ZED scheme is an integrated and holistic certification system that will account for quality, productivity, energy efficiency, pollution mitigation, financial status, human resource and technological depth including design and IPR in both products and processes. 

The parameters of the scheme will cover all aspects of the existing schemes of Ministry of MSME: Quality Management System (QMS) / Quality Technology Tools (QTT), Lean Manufacturing Competitiveness Programme (LMCS), Design Clinic and Technology and Quality Up-gradation (TEQUP), and Building Awareness on Intellectual Property Rights (IPR). 

Recent policy instruments and market interventions in both public and private spaces starting with the implementation of Public Procurement Policy for MSMEs (which mandates CPSUs to procure 20% of their annual procurement from SMEs), FDI in single and multi-brand retail, interventions in manufacturing sectors like Railways, Defence and e-businesses, emerging strong manufacturing sectors like ESDM and Aerospace and finally the opportunity to access global market with globally competitive products are strong drivers to take ZED manufacturing forward and to support fast changing market scenarios in the country. This will be a win-win situation for all stakeholders involved in the foreseeable future.